fx88's Privacy Policy

Introduction & Scope

fx88 (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and betting platform in Bangladesh. We take the privacy and security of our users' personal information very seriously.

This privacy policy ("Policy") explains what personal information is collected when you use the fx88 website (fx88.mom), how it is processed, who it may be shared with, and how you can maintain control over that information.

By using this platform, you consent to the terms described in this privacy policy. If you have any objection to any part of this policy, please contact our support team or stop using the platform.

What Information We Collect

fx88 collects various types of information to provide its services. This information comes from two main sources — what you provide directly, and what is automatically collected while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address (if applicable)
• Payment information — bKash, Nagad, or Rocket number (for processing transactions)
• Account username and password
• Documents required for identity verification (such as a national ID card or passport — as part of security checks)
• Any messages or documents you send when contacting support

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of access and session duration
• Pages visited, time spent, and links clicked
• Usage data collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and game activity

2.3 Information Received from Third Parties

In some cases, we may receive additional information from payment processors (bKash, Nagad, Rocket) or fraud prevention agencies that helps ensure the security of your account.

Purpose of Using Information

fx88 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are outlined in detail below:

• Account Management: To create, manage, and maintain your account.
• Identity Verification: For age verification (21+) and identity confirmation — to prevent unauthorized use.
• Processing Financial Transactions: To accurately complete deposits and withdrawals.
• Customer Support: To help resolve your complaints, questions, and issues.
• Security: To detect and prevent fraud, money laundering, and other unauthorized activities.
• Service Improvement: To enhance the user experience and develop new features.
• Bonus & Promotion Management: To provide bonuses and offers based on your eligibility.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: To display relevant content based on your preferences and usage patterns.

Sharing & Disclosure of Information

fx88 is committed to keeping your personal information confidential. However, in certain situations we may be required to share information:

4.1 Service Provider Partners

To operate our platform, we use certain trusted third-party services, such as payment processors (bKash, Nagad, and Rocket), gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.), and cybersecurity services. These partners receive only the information necessary to perform their specific services and are required to adhere to our privacy standards.

4.2 Legal Obligations

In response to a court order, government directive, or applicable legal requirement, we may disclose information to law enforcement or relevant authorities.

4.3 Fraud Prevention & Security

To prevent fraudulent activity, money laundering, or misuse of the platform, we may share relevant information with security agencies.

4.4 Business Transfers

If fx88 undergoes a merger, acquisition, or asset transfer in the future, user information may be part of that process. In such cases, we will notify users in advance.

Cookies & Tracking Technologies

fx88 uses cookies and similar technologies to improve your experience on the platform and to maintain security.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the platform's core functions — such as login sessions and security checks.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze and improve platform performance — these collect anonymous data.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

Data Security Measures

To ensure the security of your information, fx88 has implemented several technical and organizational measures in line with industry standards:

• SSL Encryption: All communications and transactions are protected by 256-bit SSL/TLS encryption.
• Encrypted Data Storage: Sensitive information — such as passwords and payment details — is stored in encrypted form.
• Access Controls: Only authorized personnel can access the information they need.
• Security Audits: Our security systems are regularly reviewed and updated.
• Firewall & DDoS Protection: Advanced network protection to defend the platform against cyberattacks.
• Two-Factor Authentication: An additional layer of security is applied when accessing your account.

Data Retention Period

fx88 retains your personal information only for as long as necessary or as required by law.

• Active Account Data: Retained while the account is active and for a defined period after account closure in accordance with applicable law.
• Transaction Records: Financial transaction data is retained for a defined number of years as required by legal obligations.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies generally expire within one year.
• Support Conversations: Chat and email conversations with customer support are retained for a defined period.

Once the defined retention period has passed, data is securely deleted or anonymized in a way that no longer allows identification.

Your Rights & Choices

You have certain important rights over your personal information that fx88 respects:

8.1 Right to Access

You may ask us at any time what information we hold about you. We will provide that information following appropriate verification.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Maintaining accurate information is essential for safe service delivery.

8.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, legal obligations or ongoing disputes may require us to retain some information.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. We will act accordingly.

8.5 Right to Data Portability

You may request a copy of your data from us in a commonly readable format.

Protection of Minors' Data

fx88 strictly does not operate its services for anyone under the age of 21. The platform is for adults aged 21 and above only.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the associated data. If a parent or guardian believes their child's information is held by us, please contact us.

Third-Party Services & Links

The fx88 platform uses services from various gaming software providers, such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. These providers may have their own privacy policies.

If you use any third-party service through the fx88 platform, that party's privacy policy will apply and responsibility for their data processing practices lies with them. We are not responsible for the privacy practices of third parties.

Changes to This Policy

fx88 may update this privacy policy from time to time. Updates may occur due to changes in the nature of our services, legal requirements, or internal policy changes.

If any significant changes are made, we will notify you through one of the following methods:

• A notification when you log in to the platform
• A message sent to your registered contact
• A notice published on the website's main page

If you continue using the platform after an updated policy is published, you will be considered to have accepted those changes. If you do not agree with the changes, stop using the platform and contact us.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.